Customer Care


Imagine Communications’ Care Program is the best in the industry. Whether you prefer a hardware, appliance, or software solution, Imagine has a Care program to keep your investment running smoothly for years to come. In the event of a catastrophic event, our Emergency Recovery service lets you maintain business continuity. Our Customer Community has over 3000 knowledge articles and is growing daily. Our Services team has over 2500 years of experience, and our worldwide footprint means you are always within reach of assistance when and where you need it.

Repair Customer Support

Imagine Communications performs services ranging from simple troubleshooting and component replacement to complete overhauls and refurbishment of all types of equipment. Staffed by expert engineers and technicians, our process includes testing your equipment using original factory test procedures.

Service Agreements Customer Support

As a leader in providing innovative products and solutions to the world’s most important media companies and broadcasters, Imagine Communications knows that reliable service and support are equally essential to your business. Our highly trained personnel, with decades of broadcast expertise, are ready to help you.

Imagine Communications offers multiple levels of Services to fit your individual needs. Let us help you find the right level of support coverage. Please contact your Regional Sales Manager to discuss a Service Agreement that fits your needs

Warranties Customer Support

Imagine Communications warranty services are provided on every product and system solution. These services cover technical phone support and part replacement for the warranty period. Standard equipment warranties are provided below. To discuss software and solution warranties contact your Regional Sales Manager.