April 7, 2019

Rolling out a new program in association with Fortress Solutions to provide all-embracing support and service

In response to broadcast and media companies who need to maintain their existing assets while planning their move to a software-centric, IP future, Imagine Communications is working with Fortress Solutions to offer a whole-infrastructure care and maintenance package. The new offering, Imagine Service Fortress, provides multi-vendor hardware support and service for almost any vendor product, through a single point of contact. The program is part of Imagine’s customer-centric approach, which looks at the benefits to be accrued from systems and services, beyond traditional product sales.

In this extended care program, Imagine Communications will handle all repairs of its own equipment, with Fortress Solutions managing the service, repair and maintenance of third-party equipment. Fortress Solutions is one of the largest providers of telecom, mobile and video equipment repair services, with a global infrastructure for logistics, repair and distribution.

“We have launched successful projects with select marquee customers, and the feedback was that they see this care program as a compelling proposition,” said Tom Cotney, CEO at Imagine Communications. “Since starting the software-centric revolution, we have always made the point that each broadcaster will make the transition in their own time, based on their chosen path and pace.”

Cotney added, “Imagine Service Fortress is a direct response to requests from our customers, who want a cost-effective and reliable way to maintain their existing hardware while planning for the IP future. They told us they needed a reliable, streamlined, professional, expeditious care service for their existing technology, and that is exactly what we are now offering with Imagine Service Fortress — it is a one-stop shop.”

This is the first such offering in the broadcast sector. As well as providing certainty around equipment performance, it also makes costs more predictable and avoids the need for emergency purchases of replacement equipment, which would not then have a full commercial life in service. Imagine Service Fortress is particularly appealing to organizations that see a large-scale redevelopment ahead but are keen to leverage their existing systems until they make that transition to an all IP, software-centric infrastructure.

“This is a great way for us to offer our support services to the broadcast industry, in conjunction with a market leader in Imagine,” said Dan Walsh, COO at Fortress Solutions. “We currently service the equipment from more than 480 manufacturers and 1,050 system platforms, and have engineering staff with 25+ years of R&D expertise — and we are constantly seeking to expand our skills and capacity. We know this sort of care program is what a lot of media organizations are seeking, and we look forward to growing our service to the industry.”

Imagine Communications has already signed customers to Imagine Service Fortress contracts.

For more information about Imagine Communications’ products and solutions, please visit www.imaginecommunications.com.

About Fortress Solutions
Fortress Solutions is the leading market share provider of product lifecycle repair and logistics services for the telecommunication and video equipment markets. With over 30 years of experience, Fortress has built a reputation as a top supplier for service providers who demand high quality product repair, technical support and logistics services. FortressOne, an integrated service offering provides a comprehensive suite of services for critical legacy equipment.  FortressOne services include: hardware repair, CTAC – product technical support, hardware advance replacement, hardware sparing, and reverse logistics management.

Fortress Solutions is headquartered in Plano, Texas with facilities in Leesburg, Florida and Lenexa, Kansas. Please visit the Fortress Solutions website at www.fortsol.com  or follow us on Twitter at @fortsol


About Imagine Communications
Imagine Communications empowers the media and entertainment industry through transformative innovation. Broadcasters, networks, video service providers and enterprises around the world rely on our optimized, futureproof, multiscreen video and revenue enablement solutions every day to support their mission-critical operations. Today, nearly half of the world’s video channels traverse our products, and our software solutions drive close to a third of global ad revenue. Through continuous innovation, we are delivering the most advanced IP, cloud-enabled, software-defined network and workflow solutions in the industry. Visit www.imaginecommunications.com for more information, and follow us on Twitter @imagine_comms.

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portatif of Steve Reynolds


Steve Reynolds

Steve Reynolds is President of Imagine Communications, a global leader in multiscreen video and ad management solutions that broadcasters, networks, video service providers and enterprises around the world rely on to support their mission-critical operations.

Steve brings 25 years of technology leadership in the video industry to Imagine Communications. He has served as the CTO at Imagine Communications and Harris Broadcast, Senior Vice President of Premises Technology at Comcast, Senior Vice President of Technology at OpenTV, and CTO at Intellocity USA.

Steve earned a MS in Computer Engineering from Widener University and BS in Computer Science from West Chester University. As the Chairman of the AIMS Alliance and a member of SMPTE and SCTE, he has participated in numerous standards-making bodies in the cable and digital video industries. Steve also holds over 40 patents relating to digital video, content security, interactive television and digital devices.