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On April 7, 2014, Imagine Communications announced the acquisition of Digital Rapids, an award-winning innovator in IP and file-based media processing solutions and software-defined workflow management technologies.
Information on Digital Rapids products, support and product registration is available below:
(Formerly Transcode Manager, Stream Engine, Kayak Engine)
(Formerly StreamZ Live EX, Broadcast Manager)
(Formerly StreamZ, StreamZHD, Flux)
(Formerly Kayak Workflow Designer)
Submit Support Case
To submit an online support case please go to: http://support.imaginecommunications.com
If you have previously registered with the Imagine Communications eCustomer Portal, log in with your User ID and Password.
If you are using the Imagine Communications eCustomer Portal for the first time click the “New User” link. View detailed instructions
Once logged in, use the “Submit a Service Request” link to create a new support case.
Thank you for registering your Imagine Communications product. Product registration for SelenioFlex, StreamZ and other former Digital Rapids products is required to enable included features and additional purchased options that may have been added to your license. Once your product has been registered, you will receive a license in your email with instructions on how to apply it. This license will be sent to the email address(es) specified when completing this registration form.
Need to register your product? Visit the registration page.